Home > IT Service Management
IT Service Management
IT Service Continuity Management (ITSCM)
User Rating: / 13
PoorBest 
Written by Philip L Yuson   

Objective

Ensure that IT infrastructure and IT services can be restored within specified time limits after a disaster.
  • Support overall business continuity management (BCM)
  • Defined based on business objectives¬†
 
Financial Management for IT Services
User Rating: / 6
PoorBest 
Written by Philip L Yuson   

Objective

  • Provide IT services at a reasonable cost:
    • Support business in planning and realizing its business objectives
    • Ensure that IT spending is reasonable
    • Minimize financial risks in management decisions
 
IT Configuration Management
User Rating: / 7
PoorBest 
Written by Philip L Yuson   

Objective

Provide reliable and current details about the IT infrastructure

  • Maintain a logical model of the IT services.
  • Identify, monitor, control and provide information about configuration items and their versions
In short, maintain a configuration management database (CMDB)
 
IT Incident Management
User Rating: / 16
PoorBest 
Written by Philip L Yuson   

Objective

  • Restore unscheduled service interruption as quickly as possible
 
IT Problem Management
User Rating: / 16
PoorBest 
Written by Philip L Yuson   

Problem Management Objective

  • Provide long term fixes to existing or possible incidents
 
«StartPrev123NextEnd»

Page 3 of 3
Copyright: © 2017 Philip Yuson